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Senior Customer Service Lead

🏢 Company: Birla Group
📍 Location: Kolkata
💼 Type: Full-time
🎯 Experience: 6–12 years
🏷 Department: Customer Experience
📅 Posted:
👥 Openings: 3
💰 Salary Range: INR 800000 – 2000000 CTC

About the Role

Birla Group is seeking a highly experienced Senior Customer Service Lead to join the Customer Experience team. This role involves leading key initiatives, mentoring junior team members, and driving strategic outcomes within the Customer Service domain. The ideal candidate brings strong expertise in CRM, Zendesk, Customer Success and thrives in a collaborative, fast-paced environment. Birla Group offers competitive compensation, growth opportunities, and the chance to work on meaningful challenges in Kolkata.

Requirements

6–12 years of experience in Customer Service. Strong proficiency in CRM, Zendesk, Customer Success, Communication, Problem Solving. Proven track record of delivering results in a leadership or senior individual-contributor role.

Required Skills

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